![]() Your buyer may to their surprise get a knock on their door from Police and you getb your item back and they get a record. Q) What happens if they ship me back a used unit or even a bag of rocks instead?ĪNS) In the unlikely event that Pay Pal case goes against you and for some reason Pay pals seller protection fails which is highly unlikely but not impossible and in that case your only recourse is to go to your local police station and file a cyber crime report ( Print an invoice from eBay order that shows name, address, email address, telephone number etc of your buyer ) along with your postage information label, tracking etc, copy of Pay Pal transaction, Copy of messages between your buyer and you and any identifying numbers ( Serial number or similar) of your PS5. Q) Will I need to send the person a pre-paid label to ship the PS5 back to me possibly?ĪNS) No as this is not a item not as described or item not working case. Q) I also have a negative PayPal balance right now so what should I do in that case?ĪNS) Your Pay Pal account is linked to your credit card or your Bank account and if case goes against you then Pay pal will draw down from your card or Bank account. Charge back is from the card holder who may or may not be the person who bought and you sent the item to. Q) Will I be out the money I sold it for, even though I shipped it to the confirmed PayPal address + they signed for it?ĪNS) No one can guarantee this either way. This should meet your requirements of seller protection on Pay pal. I would also respond to the case on Pay pal by uploading tracking number and a copy of label used to send the item if available having made sure that address on label matches buyers address on Pay Pal and status on track& trace website. ![]() I would recommend that you send a message to your buyer advising then that an unauthorised case for the amount $ ( Put in the amount) is opened on Pay pal and this may have been an error Please advise. This could be a simple error or something else. This means the holder of the card that was used to make the payment has advised Pay pal that they do not recognise this particular transaction. Noted that you have an "Unauthorised payment" case on Pay pal. Plus, check out our comprehensive guide on how to manage disputes and claims.First of all you have my sympathy and support as I would hate being in this situation. Instead of worrying about when you may face a customer claim, take a proactive approach with risk management solutions. To prevent claims with great customer service. Stay responsive! If customers can't get in touch with you, they may get frustrated and upset - so make sure you're available to help troubleshoot issues.Outline your refunds and returns policy. Be upfront with your refunds and returns policy, and give customers the information they need to start the process.Your phone number, email address, and chat functions should be clearly visible on your website to make it easy for customers to get in touch with you if there's a problem. Display your customer service information.And if an item may take weeks to arrive, include that information on your product detail page, so they don’t feel duped after purchase. Clearly communicate your shipping practices. Give customers the tools and information they need for shipping and tracking, so they know what to expect and when to expect it.The last thing you want is for a customer to wind up disappointed that your product isn’t what they expected. ![]() Photos are accurate, detailed, and truthful. Be honest about your products. Make sure your item descriptions and. ![]() The good news is there are a few steps you can take to help avoid them from happening in the first place, such as: Preventing claims comes down to curbing disputes. ![]()
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